TERMS AND CONDITIONS

These Terms and Conditions apply to the PAPETS website, commercial name of the Sociedad Anónima ZIDI GROUP, S.A. (hereinafter PAPETS), with Operation Notice No. 155724998-2-2022-2022-574305803, RUC No. 155724998-2-2022, with domain _(website domain)_, with address at Grand International Hotel, Dept. . 2, El Cangrejo, Corregimiento de Bella Vista, District, Province and Republic of Panama, as well as all its related or linked sites from _(Main Domain)_, hereinafter “Website”. The user accepts these terms and conditions of the Website page without restrictions, reservations, or modifications.

The user declares that he or she has the legal capacity to contract and does not have any impediment according to the applicable law, and is obliged to use this Website. The use of this document implies the acceptance and knowledge by the User of the Terms and Conditions.

The Website allows the User to carry out electronic commerce activities, such as, but not limited to, the sale of products, for which the entry of personal information will be required to identify the user as a user. The personal information (address, telephone number, credit card number) or data provided will not be transferred by PAPETS to third parties without your authorization, unless they are required to comply with any legal or judicial procedure.

These Terms and Conditions may be periodically modified and updated by PAPETS without prior notification to the user or any other natural or legal person:

USE OF WEBSITE: This Website may be used by the user to learn more about PAPETS. Likewise, the user will be able to explore the products sold by PAPETS without having to go to the physical PAPETS branch. The foregoing is without prejudice to the fact that PAPETS has no obligation that the products offered on this Website are the same as those offered in its branches.

The user may use this site to inform their purchase before going to the physical PAPETS branch, purchase products for home delivery or to be picked up at the physical PAPETS branch.

ONLINE STORE: The images that PAPETS uses or may use to identify the products for sale are merely demonstrative and are not a guarantee about the qualities or appearance of the products, which may vary.

PRICES: PAPETS may change the prices indicated on its website without prior notice.

PROMOTIONS: PAPETS may publish promotional prices and these may have a temporary validity period or for a limited number of products specifically to complete the promotion. After either of the two previous cases, the prices will return to the original price.

AVAILABILITY: It is possible that, when purchasing a product through the Website, this product is not available. In this case, the customer will not be charged for this product and the purchase will be cancelled.

DELIVERY: The products purchased by the user through the Website may be sent to the address established by the user or collected by the user at the PAPETS address.

RETURN OF PRODUCTS WITHDRAWN AT THE BRANCH: There will be a replacement of the product or a refund of the money paid in the event that PAPETS has delivered a product different from the one the user had purchased through the Website or when the product is delivered with defects. In the first case, the user must make this statement when removing the product to correct the defect, otherwise it will be understood that the user accepts the new product and waives any claim against PAPETS. In the case of the second case, the user will have a period of three (3) business days to request the return or replacement of the defective product. To this end, the tax invoice, electronic invoice or the corresponding non-tax document and the product with all its accessories (if applicable), manuals (if applicable) and original packaging must be presented. It will be the power of PAPETS or the authorized workshop or supplier, if applicable, to determine whether the product was indeed defective. No return or replacement will be given for products in which it is evident that the damage occurred due to misuse of the product.

It will not give the right to return or replacement of consumable products (e.g. dog food, vitamin croquettes, etc.) when their security seals have been violated. That is, the product must be unopened to be entitled to a return or replacement within the period established in the previous paragraph. However, if the consumable product is presented within three (3) days with damage to the product itself, that is, what is contained within the packaging (e.g. product with mold, pests, rot) and with the tax invoice, invoice electronic or corresponding non-fiscal document, regardless of whether it has been opened, will be replaced or the amount paid will be refunded.

Regardless of the reason for the return or replacement, the user will have to deliver the defective or unwanted product to PAPETS before obtaining the return or replacement.

The replacement of a product with a different one is authorized, placing the amount paid for the product to be replaced as a credit in favor of the user.

RETURN OF PRODUCTS DELIVERED TO HOME: There will be a replacement of the product or a refund of the money paid within three (3) business days after receiving the product at home. To obtain access to this right, the user must make the product available to the seller without having used it and keeping it in the same condition in which it was received.

In the event that the product is found to be defective, the user will have a period of three (3) business days to request a return or replacement of the defective product. To this end, the tax invoice, electronic invoice or the corresponding non-tax document and the product with all its accessories (if applicable), manuals (if applicable) and original packaging must be presented. It will be the power of PAPETS or the authorized workshop or supplier, if applicable, to determine whether the product was indeed defective. No return or replacement will be given for products in which it is evident that the damage occurred due to misuse of the product.

It will not give the right to return or replacement of consumable products (e.g. dog food, vitamin croquettes, etc.) when their security seals have been violated. That is, the product must be unopened to be entitled to a return or replacement within the period established in the previous paragraph. However, if the consumable product is presented within three (3) days with damage to the product itself, that is, what is contained within the packaging (e.g. product with mold, pests, rot) and with the tax invoice, invoice electronic or corresponding non-fiscal document, regardless of whether it has been opened, will be replaced or the amount paid will be refunded.

Regardless of the reason for the return or replacement, the user will have to deliver the defective or unwanted product to PAPETS before obtaining the return or replacement.

The replacement of a product with a different one is authorized, placing the amount paid for the product to be replaced as a credit in favor of the user.

GUARANTEES: The user who purchases a product on this website or at the PAPETS branch will have the right to a guarantee according to the guarantee granted by the supplier, the complexity and its cost. This warranty will not cover natural wear and tear of the product or its improper use.

Food, vitamins and other consumable products will not be subject to warranty. It is the responsibility of the user/client to verify its expiration date. The foregoing is without prejudice to the right of return that the user/client has established in these Terms.

PAYMENTS: Payment for products purchased through the Website can be made using a credit or debit card. Payment will be due and charged prior to shipment of the product. If the credit or debit card payment was not processed successfully, regardless of the reason, PAPETS reserves the right to retry processing the payment within 48 hours. If payment cannot be processed, the order will be cancelled.

PAPETS reserves the right to use a third party to process online payments. Any damage caused by this third party to the user will not give rise to a claim against PAPETS, with the user having to present the relevant claim to the third party.

LIMITATION OF LIABILITY: PAPETS will not be responsible in the event of interruption or malfunction of the services or content offered on its Website, regardless of the cause. Likewise, it is not responsible for network or system outages or for any damages that may be caused to the user due to the above.

The Website operates “AS IS”, “WITH ALL FAULTS” and according to its “AVAILABILITY”, so no guarantees are given about the Website and the user, by using it, accepts this limitation.

In view of the above, the user expressly accepts that PAPETS will not be responsible for any damages caused as a result of the failure or discontinuance of the Website, the products or goods that are advertised.

LIMITATION OF ACCESS: PAPETS may, at its discretion, limit access to the Website and/or the products offered on it without the need to issue justification or notify in advance.

PROHIBITED USE: The use of bots, spiders or other automatic devices, programs, algorithms, methodologies or similar manual processes to access, acquire, copy or track part of the Website or its contents in order to obtain or attempt obtain materials, documents or information not available through it.

Likewise, it is prohibited to scan, explore or evaluate the vulnerability of the site or any network connected to it, as well as violate the security or authentication measures of the Website or any network connected to it. Nor is it permitted to exploit the site or any other service or information available or offered on the Website for the purpose of revealing information.

The user agrees not to take any action that causes a disproportionate saturation of the site infrastructure or PAPETS systems or networks.

Using the Website for illegal purposes is prohibited.

INTERCONNECTION: The Website may interconnect with other websites, such as social networking sites. In this case, the user accepts the terms and conditions, privacy policies and other use policies of these other websites.

MINORS: The use of the Website is exclusive for those over 18 years of age. If the user is between 14 and 17 years old, they must notify their parents or legal guardian so that they can supervise them and authorize their actions.

PARENTS AND GUARDIANS: The parent or legal guardian of the minor user is responsible for the use that the minor user gives to the Website and for the possible expenses that the minor may incur through the purchase of the products indicated on the Website.

EXCEPTIONS TO CONFIDENTIALITY: PAPETS may reveal confidential or sensitive information under the following conditions: A) if a competent authority requires it; or B) if necessary to exercise your rights under these Terms and Conditions.

PROPERTY OF PAPETS: The graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, songs, illustrations and programming code (hereinafter the “content”) belong to PAPETS, which controls and authorizes them. , and are protected by their applicable law.

You may not copy, reproduce, republish, upload, post, broadcast, encode, translate, transmit or distribute this Website, in whole or in part, to another computer, server, web page or any other publication or distribution method without the prior written consent of PAPETS.

Information about PAPETS products posted on the Website may be used provided that:

1.       Do not remove notice about ownership from copies of documents,

2.       Use the information for personal and non-commercial purposes,

3.       No copies or publications are made,

4.       PAPETS products are not altered, and

5.       No additional representation or warranty is made with respect to such documents.

BRAND: The registered trademarks and names registered by PAPETS, as well as any other commercial names or distinctive signs, are the property of PAPETS and the user is expressly prohibited from using these trademarks.

NOTIFICATION: A notification, intimation or any other type of communication made to the user will be considered to have been validly sent when it was addressed to an address, whether physical or virtual, that has been provided by the user to PAPETS.

CLAIMS: Any claim that the user may have against PAPETS due to this Website or the products sold must be sent to the email Info@papets.pet and contain the following data: i) the name and other general information of the person sending the claim that allows contact; ii) a description of the events that occurred; and iii) an explanation of why you consider that these events affected your rights. PAPETS will analyze this communication and respond within a reasonable time.

TOLERANCE: The fact that PAPETS does not exercise any right or allows non-compliance with any provision of the Terms and Conditions does not constitute a waiver of its right or a limitation on its power to demand that the user fully comply with the agreement.

APPLICABLE LAW: These Terms and Conditions, as well as the Privacy Policies and any other company policies, are governed by the Laws of the Republic of Panama.

The user and PAPETS agree to submit any conflict in the interpretation of these Terms and Conditions to the ordinary jurisdiction of the Republic of Panama.

CHANGES TO TERMS AND CONDITIONS: PAPETS reserves the right to modify these Terms and Conditions from time to time. The user agrees to regularly review these Terms and Conditions in order to be informed of any changes that may have occurred.